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	161.	Unlieashing excellence the complete guide to ultimate customer service Dennis snow & Teri Yanovitch by Snow, Dennis Yanovitch, Teri Edition: 2nd ed. Material type: Text Publication details: New Delhi Wiley India pvt ltd 2010 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SNO . Place hold Save to lists Add to cart (remove)
	162.	Financial darwinism create value or self-Destruct in a world of risk by Tilman, leo M Material type: Text Publication details: New Delhi Wiley India pvt ltd 2009 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.10681 TIL . Place hold Save to lists Add to cart (remove)
	163.	Open services innovation rethinking your business to grow and compete in Era by Chesbrough, Henry William Material type: Text Publication details: California Jossey-Bass(a wiley imprint) 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4063 CHE . Place hold Save to lists Add to cart (remove)
	164.	Service marketing Integrating customer focus across the firm Valarie A. Zeithaml...[et al] by Zeithaml, Valarie A Edition: 5th ed. Material type: Text Publication details: New Delhi Tata Mcgraw Hill education pvt ltd 2011 Availability: Items available for loan: International Management Institute New Delhi (3)Call number: 658.8 SER, ... Place hold Save to lists Add to cart (remove)
	165.	Financial services by Khan, M Y Edition: 6th ed. Material type: Text Publication details: New Delhi Tata McGraw Hill education pvt ltd 2011 Availability: Items available for loan: International Management Institute New Delhi (6)Call number: 332.10954 KHA , ... Place hold Save to lists Add to cart (remove)
	166.	Services marketing the Indian perspective text and readings by Shankar, Ravi Material type: Text Publication details: New Delhi Excel Books 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 SHA . Place hold Save to lists Add to cart (remove)
	167.	Services marketing by Jha, S.M Edition: 4th rev. Millennium ed. Material type: Text Publication details: New Delhi Himalaya Publishing House 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 JHA . Place hold Save to lists Add to cart (remove)
	168.	Services marketing Vasanti Venugopal, Raghu V. N by Venugopal, Vasanti V. N, Raghu Material type: Text Publication details: Delhi Himalaya Publishing House 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 VEN . Place hold Save to lists Add to cart (remove)
	169.	The TCS story...and beyond by Ramadorai, S Material type: Text Publication details: New Delhi Portfolio 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 338.064 RAM . Place hold Save to lists Add to cart (remove)
	170.	Directory of diplomatic mission in India & Abroad 2011 by Delhi Information Bureau Edition: 25th ed. Material type: Text Publication details: New Delhi Delhi Information Bureau 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 354.5400892 DIR. Place hold Save to lists Add to cart (remove)
	171.	Financial services by Shanmugham, R Material type: Text Publication details: New Delhi Wiley India pvt ltd 2010 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.10954 SHA . Place hold Save to lists Add to cart (remove)
	172.	The selected works of George J. Benston edited by James Rosenfeld by Rosenfeld, James Material type: Text Publication details: Oxford Oxford University press 2010 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 332.1 SEL(Ref.), ... Place hold Save to lists Add to cart (remove)
	173.	After the great complacence financial crisis and the politcs of reforms Ewald Engelen...[et al] by Engelen, Ewald Material type: Text Publication details: Oxford Oxford University press 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 330.90511 AFT. Place hold Save to lists Add to cart (remove)
	174.	Financial institutions management a risk management approach Anthony Saunders, Marcia Millon Cornett by Saunders, Anthony Cornett, Marcia Million Edition: 7th ed. Material type: Text Publication details: Boston McGraw-Hill 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.1068 SAU . Place hold Save to lists Add to cart (remove)
	175.	The telecom revolution in India technology, regulation and policy by Sridhar, Varadharajan Material type: Text Publication details: New Delhi Oxford University press 2012 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 384.0954 SRI . Place hold Save to lists Add to cart (remove)
	176.	Essentials of services marketing concepts, strategies & cases K Douglas Hoffman, John E G Bateson by Hoffman, K Douglas Bateson, John E G Edition: 2nd ed. Material type: Text Publication details: Fort Worth Harcourt College Publishers 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 HOF . Place hold Save to lists Add to cart (remove)
	177.	Banking products and services by Indian Institute of banking & Finance Taxmann Material type: Text Publication details: New Delhi Taxmann Publications (p) ltd 2010 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 332.17 IND , ... Place hold Save to lists Add to cart (remove)
	178.	The ownership quotient putting the service profit chain to work for unbeatable competitive advantage James L. Heskett, W. Earl Sasser, Joe Wheeler by Heskett, James L Sasser, Earl W Wheeler, Joe Material type: Text Publication details: Boston Harvard Business Press 2008 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 HES . Place hold Save to lists Add to cart (remove)
	179.	Prospects for a services agreement in South Asia trade, investment and development issues poverty reduction United Nations Development Programme by UNDP Material type: Text Publication details: Thailand UNDP 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 382.90954 PRO. Place hold Save to lists Add to cart (remove)
	180.	Uncommon service how to win by putting customers at the core of your business Frances Frei, Anne Morriss by Frci, Frances Morriss, Anne Material type: Text Publication details: Boston Harvard Business Review Press 2012 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 FRC . Place hold Save to lists Add to cart (remove)

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Williamson Magor Library | International Management Institute New Delhi