The ownership quotient putting the service profit chain to work for unbeatable competitive advantage James L. Heskett, W. Earl Sasser, Joe Wheeler

By: Contributor(s): Material type: TextTextPublication details: Boston Harvard Business Press 2008Description: 225p Subject(s): DDC classification:
  • 658.812 HES 
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Barcode
Book Book International Management Institute New Delhi 658.812 HES  (Browse shelf(Opens below)) Available 18118

Includes index 

There are no comments on this title.

to post a comment.

Williamson Magor Library | International Management Institute New Delhi