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Winning the service game Benjamin Schneider, David E. Bowen

By:

Schneider, Benjamin

Contributor(s):

Bowen, David Earl

Material type: Text

Text

TextPublication details: Boston Harvard Business School Press 1995Description: xi, : 295p. : 24cm. Subject(s):

DDC classification:

658.812 SCH

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	International Management Institute New Delhi	658.812 SCH (Browse shelf(Opens below))	Available	6636

Includes index

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1 Winning the service game
by Schneider, Benjamin
2 Customer retention
by Lowenstein, Michael W.
3 Benchmarking Customer Service
by Peters, Glen
4 Services marketing
5 The Northbound train
by Albercht, Karl
6 World-class customer satisfaction
by Barsky, Jonathan D.
7 Untangling organizational gridlock
by Bechtell, Michele L.
8 Through the customers eyes
by Geddes, Lindsay
9 Product plus
by Lovelock, Christopher
10 Do-It-yourself Marketing
by Ramacitti, David F.
11 Branch banking for the nineties
by Ritter, Dwight S.
12 How to give quality service to your customers
by Denton, Keith
13 Customer first
by Walker, Denis
14 Teamwork for customers
by Tjosvold, Dean
15 The complete guide to customers service
by Lash, Linda M.
16 Trends and progress of banking in India
17 Creating a customer focused compnay
by Linton, Ian
18 Winning the service game
by Schneider, Benjamin
19 The computer support directory
by Adler, Bill
20 On great service
by Berry, Leonard L

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