Winning the service game (Record no. 162)

MARC details
000 -LEADER
fixed length control field 00845aam a2200217 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213343.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b1995 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 SCH 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Schneider, Benjamin
245 ## - TITLE STATEMENT
Title Winning the service game
Statement of responsibility, etc. Benjamin Schneider, David E. Bowen
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston
Name of publisher, distributor, etc. Harvard Business School Press
Date of publication, distribution, etc. 1995
300 ## - PHYSICAL DESCRIPTION
Extent xi, : 295p. : 24cm. 
500 ## - GENERAL NOTE
General note Includes index 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Incentives in industry
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Employee - Training of
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer Service - Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bowen, David Earl 
920 ## -
-- 162
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Winning the service game / Benjamin Schneider, David E. Bowen 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) Boston: Harvard Business School Press, 1995. 
969 ## -
-- Books 
909 ## -
-- 6636 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category6636ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 29/10/1996   658.812 SCH  6636 Book

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