APA
Schneider B., Bowen D. E., . (1995). Winning the service game. Boston: Harvard Business School Press.
Chicago
Schneider Benjamin, Bowen David Earl, . 1995. Winning the service game. Boston: Harvard Business School Press.
Harvard
Schneider B., Bowen D. E., . (1995). Winning the service game. Boston: Harvard Business School Press.
MLA
Schneider Benjamin, Bowen David Earl, . Winning the service game. Boston: Harvard Business School Press. 1995.