Services marketing (Record no. 10516)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01045aam a2200253 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241204213631.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241204b2003 xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IMI, New Delhi |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780070530423 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Deepahalli, Bangalore |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 ZEI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A |
| 245 ## - TITLE STATEMENT | |
| Title | Services marketing |
| Remainder of title | integrating customer focus across the firm |
| Statement of responsibility, etc. | Valarie A Zeithaml & Mary Jo Bitner |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | TMH |
| Date of publication, distribution, etc. | 2003 |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, : 668p. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Marketing |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Customer Services |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Service industries-Marketing |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bitner, Mary Jo |
| 920 ## - | |
| -- | 10506 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | Services marketing : integrating customer focus across the firm / Valarie A Zeithaml & Mary Jo Bitner |
| 960 ## - PHYSICAL LOCATION (RLIN) | |
| Physical location, PLOC (RLIN) | New Delhi: T.M.H., 2003. |
| 969 ## - | |
| -- | Books |
| 909 ## - | |
| -- | 12804 (Shelf) Accn No.Item StatusAdd IdLocationItem Category12804ShelfC12805ShelfC12806ShelfC12807ShelfC12808ShelfC12809ShelfCG2871ShelfCG2982ShelfCG5271ShelfC RESTRICTED_DOC N' |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| International Management Institute New Delhi | International Management Institute New Delhi | 01/11/2003 | 658.8 ZEI | 12804 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 01/11/2003 | 658.8 ZEI | 12805 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 01/11/2003 | 658.8 ZEI | 12806 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 01/11/2003 | 658.8 ZEI | 12807 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 01/11/2003 | 658.8 ZEI | 12808 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 01/11/2003 | 658.8 ZEI | 12809 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 06/07/2012 | 658.8 ZEI | G2871 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 10/07/2012 | 658.8 ZEI | G2982 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 09/02/2018 | 658.8 ZEI | G5271 | Book |