The eternal e-customer how emotinally intelligent interfaces can create long-lasting customer relationships
Bergeron, Bryan P
The eternal e-customer how emotinally intelligent interfaces can create long-lasting customer relationships - New York Mcgraw-Hill 2001 - xxvi,261p
658.812 BER
The eternal e-customer how emotinally intelligent interfaces can create long-lasting customer relationships - New York Mcgraw-Hill 2001 - xxvi,261p
658.812 BER