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Creating a customer experience-centric startup : a step-by-step framework

By: Contributor(s): Material type: TextTextSeries: Business Guides on the GoPublication details: Switzerland: Springer Nature, 2022.Description: xvii, 152pISBN:
  • 9783030924607
Subject(s): DDC classification:
  • 658.812 SUW
Summary: This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company.
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Includes bibliographical references and index.

This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities. The framework steps and tools (such as NPS, Empathy Map, Customer Journey, Golden Circle, Design Thinking, A/B-Testing) are designed to have a maximum impact on successful company building and the customer experience, which is key to generate first and repeat buyers that become fans of the company.

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