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1.
Service operations management by
Material type: Text Text
Publication details: New Jersey Prentice Hall 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 SCH .

2.
Cases in manufacutring and service systems management by
Material type: Text Text
Publication details: New Jersey Prentice Hall 1991
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5 MAB .

3.
The marketing of services by
Material type: Text Text
Publication details: London Heinemann 1984
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 338.4068'8 COW , ...

4.
Quality a critical introduction by
Material type: Text Text
Publication details: London Routledge 1998
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5'62 BEC .

5.
The mangement of service operations by
Material type: Text Text
Publication details: New york Cassell 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5 WRI .

6.
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Handbook of services marketing and management edited by Teresa A Swartz, and Dawn Iacobucci by
Material type: Text Text
Publication details: Thousand Oaks Sage Publications 2000
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 HAN(Ref.).

7.
Yield management strategies for the service industries edited by Anthony Ingold, Una McMahon-Beattie,and Ian Yeoman by
Material type: Text Text
Publication details: Singapore Thomson Asia Pte Ltd 2000
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 YIE.

8.
Service management operations, strategy, information technology James A Fitzsimmons, Mona J. Fitzsimmons by
Edition: 5th ed.  
Material type: Text Text
Publication details: New Delhi Tata Mcgraw-Hill publishing company ltd 2006
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 FIT .

9.
Lean for service organizations and offices a holistic approach for achieving operational excellence and improvements by
Material type: Text Text
Publication details: Delhi ASQ quality press and Dorling Kindersley publishing Inc 2008
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 SAR .

10.
S-Business reinventing the services organization James A. Alexander & Mark W.Hordes by
Material type: Text Text
Publication details: New Delhi Biztantra 2006
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 ALE .

11.
Guide to TQM in service industries edited by Noriaki Kano by
Material type: Text Text
Publication details: Tokyo Asian productivity Organization 1996
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 GUI.

12.
Service management operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by
Edition: 7th ed.  
Material type: Text Text
Publication details: New Delhi McHraw Hill education (India) pvt ltd 2011
Availability: Items available for loan: International Management Institute New Delhi (5)Call number: 658 FIT , ...

13.
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Service operations management improving service delivery Robert Johnston & Graham Clark by
Edition: 2nd ed. 
Material type: Text Text
Publication details: Noida Pearson India Education Services Pvt Ltd 2005
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658 JOH , ...

14.
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Service operations management a strategic perspective John McManus, Mats Winroth & Jannis Angelis by
Material type: Text Text
Publication details: New Delhi Bloomsburry Publishing India Pvt ltd 2023
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 338.40684 MCM .

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