Results of search for 'su:"Service Management"' › International Management Institute, Delhi catalog

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1.		Winning the service game Benjamin Schneider, David E. Bowen by Schneider, Benjamin Bowen, David Earl Material type: Text Publication details: Boston Harvard Business School Press 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SCH . Place hold Save to lists Add to cart (remove)
2.		Customer first A strategy for quality service by Walker, Denis Material type: Text Publication details: Aldershot Grower Publishing 1990 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WAL . Place hold Save to lists Add to cart (remove)
3.		Teamwork for customers buidling organizations that take pride in serving by Tjosvold, Dean Material type: Text Publication details: California Jossey-Bass Inc 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4022 TJO . Place hold Save to lists Add to cart (remove)
4.		Winning the service game Benjamin Schneider, David E. Bowen by Schneider, Benjamin Bown, David East Material type: Text Publication details: Massachusetts Harvard Business School Press 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SCH . Place hold Save to lists Add to cart (remove)
5.		Public services and market mechanisms competition, contracting and the new public management by Walsh,Kieron Material type: Text Publication details: London Macmillian press ltd 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 338.620688 WAL . Place hold Save to lists Add to cart (remove)
6.		Fed Ex delivers how the world's leading shipping company keeps innovating and outperforming the competition by Birla, Madan Material type: Text Publication details: New Delhi Wiley Dreamtech India (P) Ltd 2005 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 388.044 BIR . Place hold Save to lists Add to cart (remove)
7.		Superior customer service the prompt approach to success Michael Quinn and Lynda Byron by Quinn, Michael Byron, Lunda Material type: Text Publication details: New Delhi Prentice Hall of India pvt ltd 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 QUI . Place hold Save to lists Add to cart (remove)
8.		Adventures in management a saga of managing in a developing country by Abeywickrama, kenneth Material type: Text Publication details: New Delhi Response books 2007 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.0091724 ABE . Place hold Save to lists Add to cart (remove)
9.		Service management and marketing customer management in services competition by Gronroos, Christian Edition: 3rd ed. Material type: Text Publication details: New delhi Wiely India (p) ltd 2007 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 GRO . Place hold Save to lists Add to cart (remove)
10.		Information economics linking Business Performance to Information technology Marilyn M. Parker, Robert J. Benson and H. Edward Trainor by Parker, Marilyn M Benson, Robert J. Trainor, H. Edward Material type: Text Publication details: New Jersey Prentice hall 1988 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4038 PAR . Place hold Save to lists Add to cart (remove)
11.		Service management operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 7th ed. Material type: Text Publication details: New Delhi McHraw Hill education (India) pvt ltd 2011 Availability: Items available for loan: International Management Institute New Delhi (5)Call number: 658 FIT , ... Place hold Save to lists Add to cart (remove)
12.	Image from Amazon.com	Service Management operations, Strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi by Fitzsimmons, James A Fitzsimmons, Mona J Bordoloi, Sanjeev K Edition: 8th ed. Material type: Text Publication details: New York McGraw-Hill 2014 Availability: Items available for loan: International Management Institute New Delhi (3)Call number: 658 FIT , ... Place hold Save to lists Add to cart (remove)
13.		Managing service operations design and implementation by Bill Hollins and Sadie Shinkins by Hollins, Bill Shinkins, Sadie Material type: Text Publication details: London Sage Publication 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 HOL . Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	Strategy and principles of service management by Jitendra, M.D Material type: Text Publication details: Delhi Indian Publishers Distributors 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 JIT . Place hold Save to lists Add to cart (remove)
15.	Image from Amazon.com	Managing global services emerging trends edited by Bhimaraya A Metri, Jatinder N D Gupta & Bidya S Sahay by Metri, Bhimaraya A. Gupta, Jatinder N D Sahay, Bidya S. Material type: Text Publication details: New Delhi Excel Books 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 695 MAN. Place hold Save to lists Add to cart (remove)