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1.
Improving your measurement of customer statisfaction a guide to creating,conducting,analyzing,and reporting customer satisfaction measurement programs by
Material type: Text Text
Publication details: Milwaukee ASQC quality press 1997
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 VAV .

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2.
How to measure customer satisfaction Nigel Hill, John Brierley and Rob MacDougall by
Material type: Text Text
Publication details: Hampshire Gower Publishing Ltd 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 HIL .

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Williamson Magor Library | International Management Institute New Delhi