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	1.		Winning the service game Benjamin Schneider, David E. Bowen by Schneider, Benjamin Bowen, David Earl Material type: Text Publication details: Boston Harvard Business School Press 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SCH . Place hold Save to lists Add to cart (remove)
	2.		Customer retention an intergrated process for keeping your best customers by Lowenstein, Michael W Material type: Text Publication details: Milwau Kee ASQC Quality Press 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LOW . Place hold Save to lists Add to cart (remove)
	3.		Benchmarking Customer Service by Peters, Glen Material type: Text Publication details: London Pitman Publishing 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 PET . Place hold Save to lists Add to cart (remove)
	4.		Services marketing The indian Experience edited by Ravi Shanker by Shanker Ravi Material type: Text Publication details: Delhi Memas Publications 1993 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.8 SER, ... Place hold Save to lists Add to cart (remove)
	5.		The Northbound train finding the purpose setting the direction shaping the destiny of your organization by Albercht, Karl Material type: Text Publication details: New York Amercian Management Association 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4012 ALB . Place hold Save to lists Add to cart (remove)
	6.		World-class customer satisfaction by Barsky, Jonathan D Material type: Text Publication details: Illionois Irwin 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 BAR . Place hold Save to lists Add to cart (remove)
	7.		Untangling organizational gridlock Strategies for building a customers focus by Bechtell, Michele L Material type: Text Publication details: Wisconsin ASQC Quality Press 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BEC . Place hold Save to lists Add to cart (remove)
	8.		Through the customers eyes improving your company's results with the CORE TM method by Geddes, Lindsay Material type: Text; Format: print ; Nature of contents: Publication details: New York Amacom 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 GED . Place hold Save to lists Add to cart (remove)
	9.		Product plus how product service - competitive advantage by Lovelock, Christopher Material type: Text Publication details: New York McGraw-Hill 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LOV . Place hold Save to lists Add to cart (remove)
	10.	Image from Amazon.com	Do-It-yourself Marketing by Ramacitti, David F Material type: Text Publication details: New York American Management Association 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 RAM . Place hold Save to lists Add to cart (remove)
	11.		Branch banking for the nineties new approaches to sales and management by Ritter, Dwight S Material type: Text Publication details: New Jersey Pentice Hall 1991 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.16 RIT . Place hold Save to lists Add to cart (remove)
	12.		How to give quality service to your customers by Keith Denton by Denton, Keith Material type: Text Publication details: New Delhi Universal Book Stall 1991 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 DEN . Place hold Save to lists Add to cart (remove)
	13.		Customer first A strategy for quality service by Walker, Denis Material type: Text Publication details: Aldershot Grower Publishing 1990 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WAL . Place hold Save to lists Add to cart (remove)
	14.		Teamwork for customers buidling organizations that take pride in serving by Tjosvold, Dean Material type: Text Publication details: California Jossey-Bass Inc 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4022 TJO . Place hold Save to lists Add to cart (remove)
	15.		The complete guide to customers service by Lash, Linda M Material type: Text Publication details: New York John Wiley 1989 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LAS . Place hold Save to lists Add to cart (remove)
	16.		Trends and progress of banking in India edited by S. Subrahmanya by Subrahmanya, S. Material type: Text Publication details: New Delhi Deep and Deep Publications 1986 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.10954 TRE. Place hold Save to lists Add to cart (remove)
	17.		Creating a customer focused compnay 25 proven customer service strategies by Linton, Ian Material type: Text Publication details: London Pitman Publishing 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LIN . Place hold Save to lists Add to cart (remove)
	18.		Winning the service game Benjamin Schneider, David E. Bowen by Schneider, Benjamin Bown, David East Material type: Text Publication details: Massachusetts Harvard Business School Press 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SCH . Place hold Save to lists Add to cart (remove)
	19.		The computer support directory Voice, fax and online access numbers by Adler, Bill Material type: Text Publication details: New York McGraw Hill 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 004.025 ADL(Ref.) . Place hold Save to lists Add to cart (remove)
	20.		On great service a framework for action by Berry, Leonard L Material type: Text Publication details: New York Free Press 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BER . Place hold Save to lists Add to cart (remove)

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Williamson Magor Library | International Management Institute New Delhi