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	81.	Strategic marketing of banking services by Kumar, L N Material type: Text Publication details: New Delhi Suneja publishers 1999 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.114 KUM . Place hold Save to lists Add to cart (remove)
	82.	Banking and financial services ICFAI by Institute of chartered financial analysts of India Material type: Text Publication details: Hyderabad ICFAI press 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.1 BAN. Place hold Save to lists Add to cart (remove)
	83.	Knock your socks off service recovery Ron Zemke and Chip R Bell by Zemke, Ron Bell, Chip R Material type: Text Publication details: New York American Management Association 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 ZEM . Place hold Save to lists Add to cart (remove)
	84.	M-commerce crash course the technology and business of next generation internet services by Louis, P.J Material type: Text Publication details: New York McGraw-Hill 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.872 LOU . Place hold Save to lists Add to cart (remove)
	85.	Pricing and charges in civil aviation by Kesharwani, T Asian Institue of Transport De Material type: Text Publication details: New Delhi Asian Institute of Transport Development 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 387.712 KES . Place hold Save to lists Add to cart (remove)
	86.	Customer equity building and managing relationships as valuable assets Robert C Blattberg, Gary Getz, Jacquelyn S Thomas by Blattberg, Robert C Getz, Gary Thomas, Jacquelyn S Material type: Text Publication details: Boston Harvard Business School Press 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 BLA . Place hold Save to lists Add to cart (remove)
	87.	Delivering service quality managerial challenges for the 21st century edited by M Raghavachari, K.V. Ramani by Raghavachari, M Ramani, K.V. Material type: Text Publication details: Delhi Macmillan India Ltd 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 DEL. Place hold Save to lists Add to cart (remove)
	88.	Business librarianship and information services edited by Roshan Lal Raina,and I.V. Malhan by Raina, Roshan Lal Mahan, I.V. Material type: Text Publication details: Lucknow International Book Distributing Co 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 026.65 BUS. Place hold Save to lists Add to cart (remove)
	89.	Services marketing management an internatioal perspective Hans kasper, Piet Van Helsdingen, Wouter de Vries by Kasper, Hans Helsdingen, Piet Van Vries, Wouter de Material type: Text Publication details: Chichester John Wiley & Sons 1999 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 KAS . Place hold Save to lists Add to cart (remove)
	90.	Financial services by Khan, M Y Edition: 2nd ed. Material type: Text Publication details: New Delhi Tata McGraw-Hill Publishing 2001 Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 332.10954 KHA , ... Place hold Save to lists Add to cart (remove)
	91.	Handbook of services marketing and management edited by Teresa A Swartz, and Dawn Iacobucci by Swartz, Teresa A Iacobucci, Dawn Material type: Text Publication details: Thousand Oaks Sage Publications 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 HAN(Ref.). Place hold Save to lists Add to cart (remove)
	92.	The ten demandments by P Kelly Mooney with Laura Bergheim by Mooney, P Kelly Bergheim, Laura Material type: Text Publication details: Boston McGraw-Hill 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 MOO . Place hold Save to lists Add to cart (remove)
	93.	Health care management ;report of the APO study meeting on healthcare management held in Hawai,USA.from 22 to 25 August 2000 by APO Material type: Text Publication details: Tokyo Asian Productivity Organization 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.382 HEA. Place hold Save to lists Add to cart (remove)
	94.	Kompass India 2003 Material type: Text Publication details: Mumbai Conface India Credit Management Service Pvt Ltd 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 650.02554 KOM. Place hold Save to lists Add to cart (remove)
	95.	Total access giving customer what they want in an anytime, anywhere world by McKenna, Regis Material type: Text Publication details: Boston Harvard Business School Press 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 MCK . Place hold Save to lists Add to cart (remove)
	96.	Successful service operations management by Metters, Richard King-Metters, Kathryn Pullman, Madeleine Material type: Text Publication details: Ohio South-Western 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 MET . Place hold Save to lists Add to cart (remove)
	97.	Truth, lies, and advertising the art of account planning by Steel, Jon Material type: Text Publication details: New York John Wiley & Sons 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 659.111 STE . Place hold Save to lists Add to cart (remove)
	98.	Services marketing integrating customer focus across the firm Valarie A Zeithaml & Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text Publication details: New Delhi TMH 2003 Availability: Items available for loan: International Management Institute New Delhi (9)Call number: 658.8 ZEI , ... Place hold Save to lists Add to cart (remove)
	99.	World development report 2004 making services work for poor people by World Bank Material type: Text Publication details: Washington The international Bank for reconstruction and Development 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 330.91724 WOR. Place hold Save to lists Add to cart (remove)
	100.	Supply chain management strategy, planning, and operation Sunil Chopra, Peter Meindl by Chopra, Sunil Meindl, Peter Edition: 2nd ed. Material type: Text Publication details: Delhi Pearson Education (Singapore) Pte Ltd 2004 Availability: Items available for loan: International Management Institute New Delhi (6)Call number: 658.7 CHO , ... Place hold Save to lists Add to cart (remove)

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Williamson Magor Library | International Management Institute New Delhi