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61.
Measuring customer service effectiveness by
Material type: Text Text
Publication details: England Grower publishing limited 2004
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 COO .

62.
Failure mode and effect analysis FMEA from theory to execution by
Material type: Text Text
Publication details: Madras Productivity press(India) pvt ltd 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 620.00452 STA .

63.
Are you being served? New tools for measuring service delivery edited by Samia Amin, Jishnu Das, Markus Goldstein by
Material type: Text Text
Publication details: Washington, DC The world bank 2008
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 362.1 ARE.

64.
65.
The six sigma black belt handbook edited by Tom McCarty...[et al] by
Material type: Text Text
Publication details: New Delhi Tata Mcgraw Hill education pvt ltd 2005
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 SIX(Ref.).

66.
Reliability and six sigma U Dinesh Kumar...[et al] by
Material type: Text Text
Publication details: New York Springer Science+ Business Media inc 2006
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 REL(Ref.).

67.
Statistics for six sigma green belts with minitab and JMP by
Material type: Text Text
Publication details: New Delhi Dorling Kindersley (India) pvt ltd 2006
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 519.5 LEV .

68.
Lean six sigma using sigma XL and Minitab Issa Bass, Barbara Lawton by
Material type: Text Text
Publication details: New Delhi Tata Mcgraw Hill education pvt tld 2010
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BAS .

69.
Benchmarking for competitiveness building case studies by
Material type: Text Text
Publication details: Tokyo Asian Productivity Organization 2001
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4013 BEN.

70.
Guide to TQM in service industries edited by Noriaki Kano by
Material type: Text Text
Publication details: Tokyo Asian productivity Organization 1996
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 GUI.

71.
Total Quality Management Dale H. Besterfield...[et al]. by
Edition: rev. 3rd ed.  
Material type: Text Text
Publication details: Delhi Pearson 2011
Availability: Items available for loan: International Management Institute New Delhi (3)Call number: 658.562 TOT, ...

72.
The Rise of expert company how Visionary companies are using artificial Intelligence to achive higher productivity & profits Edward Feigenbaum, Pamela McCorduck and H. Penny Nii by
Material type: Text Text
Publication details: London Macmillan 1988
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.403 FEI .

73.
Making Common Sense common Practice models for manufacturing excellence by
Material type: Text Text
Publication details: Texas Gulf Pulishing Company 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5 MOO .

74.
Quality control and application Bertrand L. Hansen and Prabhakar M. Ghare by
Material type: Text Text
Publication details: Englewood Cliff Prentice hall 1987
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 HAN .

75.
Poor-Quality Cost by
Material type: Text Text
Publication details: New York Marcel Dekker 1987
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 HAR .

76.
Total Quality control by
Edition: 3rd ed. 
Material type: Text Text
Publication details: New York McGraw-Hill 1986
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 FEI .

77.
Total Quality control A V Feigenbaum by
Edition: 3rd ed. 
Material type: Text Text
Publication details: New York McGraw-Hill 1986
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 FEI .

78.
Right first Time using quality control for profit by
Material type: Text Text
Publication details: Hants Gower 1984
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 PRI .

79.
A history of Managing for Quality the evolution, trends and future directions of managing for Quality J. M Juran by
Material type: Text Text
Publication details: Milwaukee ASQC quality press 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 HIS.

80.
Just-in-Time Manufacturing an aggressive manufacturing strategy Richard T Lubben by
Material type: Text Text
Publication details: New York McGraw-Hill Book Company 1988
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5 LUB .

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