Knock your socks off service recovery Ron Zemke and Chip R Bell

By: Contributor(s): Material type: TextTextPublication details: New York American Management Association 2000Description: vii, : 214p. Subject(s): DDC classification:
  • 658.812 ZEM 
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Book Book International Management Institute New Delhi 658.812 ZEM  (Browse shelf(Opens below)) Available 11285
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