Knock your socks off service recovery (Record no. 8953)

MARC details
000 -LEADER
fixed length control field 00772aam a2200205 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213607.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b2000 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 ZEM 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zemke, Ron
245 ## - TITLE STATEMENT
Title Knock your socks off service recovery
Statement of responsibility, etc. Ron Zemke and Chip R Bell
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. American Management Association
Date of publication, distribution, etc. 2000
300 ## - PHYSICAL DESCRIPTION
Extent vii, : 214p. 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer relations
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bell, Chip R 
920 ## -
-- 8943
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Knock your socks off service recovery / Ron Zemke and Chip R Bell 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) New York: American Management Association, 2000. 
969 ## -
-- Books 
909 ## -
-- 11285 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category11285ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 04/12/2001   658.812 ZEM  11285 Book

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