Knock your socks off answers Solving customer nightmares & soothin nightmare customers Kristin Anderson & Ron Zemke

By: Contributor(s): Material type: TextTextPublication details: New York American Management Association 1995Description: xv, : 143p : cm. : 23 Subject(s): DDC classification:
  • 658.812 AND 
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Item type Current library Call number Status Barcode
Book Book International Management Institute New Delhi 658.812 AND  (Browse shelf(Opens below)) Available 7351

Includes bibliographical references 

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Williamson Magor Library | International Management Institute New Delhi