Knock your socks off answers (Record no. 4474)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00968aam a2200217 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241204213454.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241204b1995 xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IMI, New Delhi |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 AND |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anderson, Kristin |
| 245 ## - TITLE STATEMENT | |
| Title | Knock your socks off answers |
| Remainder of title | Solving customer nightmares & soothin nightmare customers |
| Statement of responsibility, etc. | Kristin Anderson & Ron Zemke |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York |
| Name of publisher, distributor, etc. | American Management Association |
| Date of publication, distribution, etc. | 1995 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, : 143p : cm. : 23 |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Marketing management |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Consumer complaints |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron |
| 920 ## - | |
| -- | 4473 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | Knock your socks off answers : Solving customer nightmares & soothin nightmare customers / Kristin Anderson & Ron Zemke |
| 960 ## - PHYSICAL LOCATION (RLIN) | |
| Physical location, PLOC (RLIN) | New York: American Management Association, 1995. |
| 969 ## - | |
| -- | Books |
| 909 ## - | |
| -- | 7351 (Shelf) Accn No.Item StatusAdd IdLocationItem Category7351ShelfC RESTRICTED_DOC N' |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| International Management Institute New Delhi | International Management Institute New Delhi | 24/12/1996 | 658.812 AND | 7351 | Book |