Handbook for measuring customer satisfaction and loyalty Nigel Hill & Jim Alexander

By: Contributor(s): Material type: TextTextPublication details: New Delhi Infinity books 2003Description: xiv,290p Subject(s): DDC classification:
  • 658.812 HIL 
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Item type Current library Call number Status Barcode
Book Book International Management Institute New Delhi 658.812 HIL  (Browse shelf(Opens below)) Available 13087
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Includes bibliographical rerferences and index 

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Williamson Magor Library | International Management Institute New Delhi