Handbook for measuring customer satisfaction and loyalty
Hill, Nigel
Handbook for measuring customer satisfaction and loyalty Nigel Hill & Jim Alexander - New Delhi Infinity books 2003 - xiv,290p
Includes bibliographical rerferences and index
658.812 HIL
Handbook for measuring customer satisfaction and loyalty Nigel Hill & Jim Alexander - New Delhi Infinity books 2003 - xiv,290p
Includes bibliographical rerferences and index
658.812 HIL