Customer service (Record no. 6834)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00992aam a2200217 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241204213533.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241204b1995 xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IMI, New Delhi |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 STO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Stoker, Dow |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Pitman publishing |
| Date of publication, distribution, etc. | 1995 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 5U[xiii,155 : xiii,128 : xiii,152 : xiii,98 : xiii,121p] |
| 400 ## - SERIES STATEMENT/ADDED ENTRY--PERSONAL NAME [OBSOLETE, CAN/MARC], [LOCAL, USA] | |
| Volume number/sequential designation | NVQ customer service level3 |
| 500 ## - GENERAL NOTE | |
| General note | contents:U1 Maintain reliable customer service-U2 communicate with customers-U3 develop positive working relationship with customers-U4 solve problems on behalf of customers-U5 initiate and evaluate change to improve service to customeers |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Customer relations |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Customer service |
| 920 ## - | |
| -- | 6827 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | Customer service |
| 960 ## - PHYSICAL LOCATION (RLIN) | |
| Physical location, PLOC (RLIN) | London: Pitman publishing, 1995. |
| 969 ## - | |
| -- | Books |
| 909 ## - | |
| -- | 7010 (Ref.) Accn No.Item StatusAdd IdLocationItem Category7010Ref.R7011Ref.R7012Ref.R7013Ref.R7014Ref.R RESTRICTED_DOC N' |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| International Management Institute New Delhi | International Management Institute New Delhi | 23/09/1999 | 658.812 STO | 7010 | Reference | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 23/09/1999 | 658.812 STO | 7011 | Reference | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 23/09/1999 | 658.812 STO | 7012 | Reference | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 23/09/1999 | 658.812 STO | 7013 | Reference | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 23/09/1999 | 658.812 STO | 7014 | Reference |