Customer service

Stoker, Dow

Customer service - London Pitman publishing 1995 - 5U[xiii,155 : xiii,128 : xiii,152 : xiii,98 : xiii,121p] 

contents:U1 Maintain reliable customer service-U2 communicate with customers-U3 develop positive working relationship with customers-U4 solve problems on behalf of customers-U5 initiate and evaluate change to improve service to customeers 

658.812 STO 

Williamson Magor Library | International Management Institute New Delhi