Service operations management (Record no. 21157)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00998aam a2200253 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241204213926.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241204b2005 xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IMI, New Delhi |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131715208 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IMI, New Delhi |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658 JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management |
| Remainder of title | improving service delivery |
| Statement of responsibility, etc. | Robert Johnston & Graham Clark |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Noida |
| Name of publisher, distributor, etc. | Pearson India Education Services Pvt Ltd |
| Date of publication, distribution, etc. | 2005 |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 516 p. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Service industries-Management. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark, Graham |
| 920 ## - | |
| -- | 21139 |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | Service operations management : improving service delivery / Robert Johnston & Graham Clark |
| 960 ## - PHYSICAL LOCATION (RLIN) | |
| Physical location, PLOC (RLIN) | Noida: Pearson India Education Services Pvt. Ltd., c2005. |
| 969 ## - | |
| -- | Books |
| 909 ## - | |
| -- | G3413 (Shelf) Accn No.Item StatusAdd IdLocationItem CategoryG3413ShelfCG5988ShelfC RESTRICTED_DOC N' |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| International Management Institute New Delhi | International Management Institute New Delhi | 27/02/2013 | 658 JOH | G3413 | Book | |||||
| International Management Institute New Delhi | International Management Institute New Delhi | 30/01/2019 | 658 JOH | G5988 | Book |