Uncommon service (Record no. 16616)

MARC details
000 -LEADER
fixed length control field 00981aam a2200241 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213812.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b2012 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781422133316 
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi 
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 FRC 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Frci, Frances
245 ## - TITLE STATEMENT
Title Uncommon service
Remainder of title how to win by putting customers at the core of your business
Statement of responsibility, etc. Frances Frei, Anne Morriss
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston
Name of publisher, distributor, etc. Harvard Business Review Press
Date of publication, distribution, etc. 2012
300 ## - PHYSICAL DESCRIPTION
Extent x,247p 
500 ## - GENERAL NOTE
General note Includes index 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Services industries-Management
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer relations
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Morriss, Anne 
920 ## -
-- 16601
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) Boston: Harvard Business Review Press, c2012. 
969 ## -
-- Books 
909 ## -
-- 18142 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category18142ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 21/06/2012   658.812 FRC  18142 Book

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