Uncommon service how to win by putting customers at the core of your business

Frci, Frances

Uncommon service how to win by putting customers at the core of your business Frances Frei, Anne Morriss - Boston Harvard Business Review Press 2012 - x,247p 

Includes index 

9781422133316 

658.812 FRC 

Williamson Magor Library | International Management Institute New Delhi