Customer service (Record no. 13461)

MARC details
000 -LEADER
fixed length control field 00836aam a2200229 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241204213720.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 241204b2005 xxu||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi
040 ## - CATALOGING SOURCE
Original cataloging agency IMI, New Delhi 
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 LUC 
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W
245 ## - TITLE STATEMENT
Title Customer service
Remainder of title building successful skills for the twenty-First century
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston
Name of publisher, distributor, etc. McGraw Hill/Irwin
Date of publication, distribution, etc. 2005
250 ## - EDITION STATEMENT
Edition statement 3rd ed.  
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 416p 
500 ## - GENERAL NOTE
General note Inlcudes bibliographical references and index 
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Customer services
920 ## -
-- 13447
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
a Customer service : building successful skills for the twenty-First century 
960 ## - PHYSICAL LOCATION (RLIN)
Physical location, PLOC (RLIN) Boston: McGraw Hill/Irwin, 2005. 
969 ## -
-- Books 
909 ## -
-- 15490 (Shelf)      Accn No.Item StatusAdd IdLocationItem Category15490ShelfC RESTRICTED_DOC    N'
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total checkouts Full call number Barcode Koha item type
        International Management Institute New Delhi International Management Institute New Delhi 17/02/2007   658.812 LUC  15490 Book

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