Improving your measurement of customer statisfaction a guide to creating,conducting,analyzing,and reporting customer satisfaction measurement programs
Vavra, Terry G
Improving your measurement of customer statisfaction a guide to creating,conducting,analyzing,and reporting customer satisfaction measurement programs - Milwaukee ASQC quality press 1997 - xviii,490p : 24cm
658.812 VAV
Improving your measurement of customer statisfaction a guide to creating,conducting,analyzing,and reporting customer satisfaction measurement programs - Milwaukee ASQC quality press 1997 - xviii,490p : 24cm
658.812 VAV