The Zappos experience: 5 principles to inspire, engage, and wow
Michelli, Joseph A.
The Zappos experience: 5 principles to inspire, engage, and wow - USA: McGraw-Hill; c2012. - xiii, 308p.
Budhiraja Collection
ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.
9780071749589
Customer services
Mail-order business
Electronic commerce
Retail trade
658.872
The Zappos experience: 5 principles to inspire, engage, and wow - USA: McGraw-Hill; c2012. - xiii, 308p.
Budhiraja Collection
ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.
9780071749589
Customer services
Mail-order business
Electronic commerce
Retail trade
658.872