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	1.		Juran on planning for quality by Juran, J. M Material type: Text Publication details: New York The Free Press 1988 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 JUR . Place hold Save to lists Add to cart (remove)
	2.		Quality is still free making quality certain in uncertain times by Crosby, Philip B Material type: Text Publication details: New York McGraw-Hill 1996 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 CRO . Place hold Save to lists Add to cart (remove)
	3.		Global management of quality assurance systems Walter Willborn, T. C. Edwin Cheng by Willborn, Walter Cheng, T. C. Edwin Material type: Text Publication details: New York McGraw-Hill Inc 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5620218 WIL . Place hold Save to lists Add to cart (remove)
	4.		Implementing the ISO 9000 series by Lamprecht, James L Material type: Text Publication details: New York Marcel Dekker 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 LAM . Place hold Save to lists Add to cart (remove)
	5.		Quality planning and analysis from product development through use J. M. Juran, Frank M. Gryna by Juran, J. M. (Joseph M.) Gryna, Frank M. Edition: 3rd ed. Material type: Text Publication details: New York McGraw-Hill 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 JUR . Place hold Save to lists Add to cart (remove)
	6.		The management and control of quality James R. Evans, William M. Lindsay by Evans,James R Lindsay, William.H Material type: Text Publication details: Minneapolis/St.Paul West Publishing Company 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 EVA . Place hold Save to lists Add to cart (remove)
	7.		The management and control of quality James R, Evans, William M. Lindsay by Evans, James R Lindsay, William M Edition: 5th ed. Material type: Text Publication details: Australia South-Western/Thomson learning 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 EVA . Place hold Save to lists Add to cart (remove)
	8.		Are you being served? New tools for measuring service delivery edited by Samia Amin, Jishnu Das, Markus Goldstein by Amin, Samia Das, Jishnu Goldstein, Markus P Material type: Text Publication details: Washington, DC The world bank 2008 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 362.1 ARE. Place hold Save to lists Add to cart (remove)
	9.		Commit to quality Patrick L. Townsend with John E. Gebhardt by Townsend, Patrick L Gebhardt, Joan E. Material type: Text Publication details: New York John Wiley & Sons Inc 1986 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 TOW . Place hold Save to lists Add to cart (remove)
	10.		Let's talk quality 96 questions you always wanted to ask Phil Crosby by Crosby, Philip B Material type: Text Publication details: New York McGraw-Hill 1990 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 CRO . Place hold Save to lists Add to cart (remove)
	11.	Image from Amazon.com	Critical shift the future of quality in organizational performance Lori L. Silverman with Annabeth L. Propst by Silverman, Lori L Propst, Annabeth L. Material type: Text Publication details: Milwaukee ASQ Quality Press 1999 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 SIL . Place hold Save to lists Add to cart (remove)

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