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1.
Online customer care applying today's technology to achieve world-class customer interaction by
Material type: Text Text
Publication details: Milwankee ASQ Quality Press 1998
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8'12 CUS .

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2.
e-Retailing Charles Dennis, Tino Fenech and Bill Merrilees by
Material type: Text Text
Publication details: London Routledge 2004
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.872 DEN .

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Williamson Magor Library | International Management Institute New Delhi