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Uncommon service how to win by putting customers at the core of your business Frances Frei, Anne Morriss by
Material type: Text Text
Publication details: Boston Harvard Business Review Press 2012
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 FRC .

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Managing services challenges and innovation edited by Kathryn Haynes and Irena Grugulis by
Material type: Text Text
Publication details: Oxford Oxford University Press 2014
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 MAN.

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Williamson Magor Library | International Management Institute New Delhi