Results of search for 'su:"Customer services - Management."' › International Management Institute, Delhi catalog

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1.		How to win customers by Jacques Horovitz by Horovitz, Jacques La gualite de service english Material type: Text Publication details: London Pitman Publishing 1990 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 HOR . Place hold Save to lists Add to cart (remove)
2.		Design and management of service processes keeping customers for life by Ramaswamy,Rohit Material type: Text Publication details: Massachusetts Addison-Wesley Publishing companyinc 1996 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 RAM . Place hold Save to lists Add to cart (remove)
3.		Online customer care applying today's technology to achieve world-class customer interaction by Cusack, Michael Material type: Text Publication details: Milwankee ASQ Quality Press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8'12 CUS . Place hold Save to lists Add to cart (remove)
4.		Invented Here maximizing your organizations internal growth and profitability Bart Victor, Andrew C. Boynton by Victor, Bart Boynton, Andrew C Material type: Text Publication details: Boston Harvard business school press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.406 VIC . Place hold Save to lists Add to cart (remove)
5.		Designing and delivering superior customer value concepts,cases and applications Art Weinstein and William C Johnson by Weinstein, Art Johnson, William C Material type: Text Publication details: Boca Raton St Lucie Press 1999 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WEI . Place hold Save to lists Add to cart (remove)
6.		Supply chain management strategy, planning and operation Sunil Chopra, Peter Meindl by Chopra, Sunil Meindl, Peter Material type: Text Publication details: New Jersey Prentice-Hall 2001 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.7 CHO . Place hold Save to lists Add to cart (remove)
7.	Image from Amazon.com	Handbook of services marketing and management edited by Teresa A Swartz, and Dawn Iacobucci by Swartz, Teresa A Iacobucci, Dawn Material type: Text Publication details: Thousand Oaks Sage Publications 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 HAN(Ref.). Place hold Save to lists Add to cart (remove)
8.		Successful service operations management by Metters, Richard King-Metters, Kathryn Pullman, Madeleine Material type: Text Publication details: Ohio South-Western 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 MET . Place hold Save to lists Add to cart (remove)
9.		Supply chain management strategy, planning, and operation Sunil Chopra, Peter Meindl by Chopra, Sunil Meindl, Peter Edition: 2nd ed. Material type: Text Publication details: Delhi Pearson Education (Singapore) Pte Ltd 2004 Availability: Items available for loan: International Management Institute New Delhi (6)Call number: 658.7 CHO , ... Place hold Save to lists Add to cart (remove)
10.		Managing and motivating contact centre employees Tools and techniques for inspiring outstanding performance from your frontline staff Malcolm Carlaw...[et al] by Carlaw, Malcom Material type: Text Publication details: New Delhi Tata mcgraw-Hill publishing company 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 MAN. Place hold Save to lists Add to cart (remove)
11.		Service Leadership Svafa Gronfeldt and Judith Strother by Gronfeld, Svafa Strother, Judith Material type: Text Publication details: Thousand Oaks sage Publication 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 GRO . Place hold Save to lists Add to cart (remove)
12.		Measuring customer service effectiveness by Cook, Sarah Material type: Text Publication details: England Grower publishing limited 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 COO . Place hold Save to lists Add to cart (remove)
13.		Successful service operations management By Richard Metters...[et al]. by Metters, Richard Edition: 2 ed. Material type: Text Publication details: New Delhi South-Western 2006 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 SUC. Place hold Save to lists Add to cart (remove)
14.	Image from Amazon.com	25 Tips for excellent customer service an action plan for service success by Linton, Ian Material type: Text Publication details: London Pitman Publishing 1995 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LIN . Place hold Save to lists Add to cart (remove)