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Customer relationship management a step-by-step approach by H Peeru Mohamed and A Sagadevan by
Material type: Text Text
Publication details: New Delhi Vikas Publishing House Pvt Ltd 2002
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.12 CUS.

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Creating customer delight The How and why of CRM by Rakesh Seth and Kirti Seth by
Material type: Text Text
Publication details: New Delhi Response Books 2005
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SET .

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Williamson Magor Library | International Management Institute New Delhi