APA
Kincaid J. W., . (2003). Customer relationship management. New Delhi: Dorling Kindersley (India) pvt ltd.
Chicago
Kincaid Judith W, . 2003. Customer relationship management. New Delhi: Dorling Kindersley (India) pvt ltd.
Harvard
Kincaid J. W., . (2003). Customer relationship management. New Delhi: Dorling Kindersley (India) pvt ltd.
MLA
Kincaid Judith W, . Customer relationship management. New Delhi: Dorling Kindersley (India) pvt ltd. 2003.