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How to measure customer satisfaction Nigel Hill, John Brierley and Rob MacDougall by
Material type: Text Text
Publication details: Hampshire Gower Publishing Ltd 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 HIL .

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Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations by
Material type: Text Text
Publication details: Delhi Pearson Education (Singapore) Pte Ltd [ASQ ] 2005
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8343 ALL .

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Williamson Magor Library | International Management Institute New Delhi