Your search returned 11 results.

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	1.		Customer - Focused marketing by Chaston, Ian Material type: Text Publication details: England McGraw Hill 1993 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 CHA . Place hold Save to lists Add to cart (remove)
	2.		Customer satisfaction measurement a practica user's guide by Page, Keith Material type: Text Publication details: Cheltenham Stanley Thornes(publishers) ltd 1984 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 PAG . Place hold Save to lists Add to cart (remove)
	3.		Designing and delivering superior customer value concepts,cases and applications Art Weinstein and William C Johnson by Weinstein, Art Johnson, William C Material type: Text Publication details: Boca Raton St Lucie Press 1999 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WEI . Place hold Save to lists Add to cart (remove)
	4.		101 ways to boost customer satisfaction by Foster, Timothy R.V Material type: Text Publication details: New Delhi Kogan page 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 FOS . Place hold Save to lists Add to cart (remove)
	5.		Service quality research perspectives Benjamin Schneider, Susan S. White by Schneider, Benjamin White, Susan S Material type: Text Publication details: Thousand Oaks Sage publications 2004 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SCH . Place hold Save to lists Add to cart (remove)
	6.		Handbook for measuring customer satisfaction and loyalty Nigel Hill & Jim Alexander by Hill, Nigel Alexander, Jim Material type: Text Publication details: New Delhi Infinity books 2003 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 HIL . Place hold Save to lists Add to cart (remove)
	7.		Relationship marketing concepts, theories and cases by Biswas, Supriya Material type: Text Publication details: New Delhi PHI learning pvt ltd 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 BIS . Place hold Save to lists Add to cart (remove)
	8.		The ultimate question 2.0 how net promoter companies thrive in a customer-Driven world Fred Reichheld with Rob Markey by Reichheld, Fred Markey, Rob Reichheld, Frederick F Material type: Text Publication details: Boston Harvard Business Review Press 2011 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.872 REI . Place hold Save to lists Add to cart (remove)
	9.		Unhappy customer stock exchange Find out why it is difficult to achieve your sales and profit targets. Understand how you are wasting 70% of your marketing resources. Discover what is creating havoc with your bottomline and brand equity. by Narula, Avinash Material type: Text Publication details: New Delhi Merx Equity Printers 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8343 NAR . Place hold Save to lists Add to cart (remove)
	10.	Image from Amazon.com	Word-of-mouth marketing by Wilson, Jerry R Material type: Text Publication details: New York John Wiley & Sons Inc 1994 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WIL . Place hold Save to lists Add to cart (remove)
	11.		Creating customer -driven quality by Singh, Akhilesh N Material type: Text Publication details: New Delhi Excel books 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SIN . Place hold Save to lists Add to cart (remove)

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