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Creating a customer focused compnay 25 proven customer service strategies by
Material type: Text Text
Publication details: London Pitman Publishing 1994
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LIN .

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25 Tips for excellent customer service an action plan for service success by
Material type: Text Text
Publication details: London Pitman Publishing 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LIN .

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Williamson Magor Library | International Management Institute New Delhi