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1.
Knock your socks off answers Solving customer nightmares & soothin nightmare customers Kristin Anderson & Ron Zemke by
Material type: Text Text
Publication details: New York American Management Association 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 AND .

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2.
Service America in the new economy Karl Albrecht, Ron Zemke by
Material type: Text Text
Publication details: New-York McGraw-Hill 2002
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.00973 ALB .

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Williamson Magor Library | International Management Institute New Delhi