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1.
Kaizen strategies for customer care how to create a powerful customer - care program - and make it work by
Material type: Text Text
Publication details: London Pitman Publishing 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WEL .

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2.
Effective customer care by
Material type: Text Text
Publication details: New Delhi Kogan Page 2010
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WEL .

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Williamson Magor Library | International Management Institute New Delhi