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1.
The tao of loyalty winning with employees by
Material type: Text Text
Publication details: New Delhi Response books 2006
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.314 RAO .

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2.
The Little book of big customer satisfaction measurement Ajit Rao, Subhash Chadra by
Material type: Text Text
Publication details: New Delhi Sage publications 2012
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 RAO .

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Williamson Magor Library | International Management Institute New Delhi