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1.
Services management and marketing managing the movements of truth in service competition by
Material type: Text Text
Publication details: Lexington Lexington books 1990
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 GRO .

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2.
Service management and marketing customer management in services competition by
Edition: 3rd ed.  
Material type: Text Text
Publication details: New delhi Wiely India (p) ltd 2007
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 GRO .

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Williamson Magor Library | International Management Institute New Delhi