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1.
Practical benchmarking a manager's guide to creating a competitive advantage by
Material type: Text Text
Publication details: London Kogan Page 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5 COO .

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2.
Measuring customer service effectiveness by
Material type: Text Text
Publication details: England Grower publishing limited 2004
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 COO .

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3.
The essential guide to employee engagement better business performance through staff satisfaction by
Material type: Text Text
Publication details: London Kogan page 2009
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.314 COO .

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4.
Complaint management excellence creating customer loyalty through service recovery by
Material type: Text Text
Publication details: London Kogan Page 2012
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 COO .

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Williamson Magor Library | International Management Institute New Delhi