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1.
On great service a framework for action by
Material type: Text Text
Publication details: New York Free Press 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BER .

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2.
Delivering quality service balancing customer perceptions and expectations Valarie A. Zeithaml, A. Parasuraman and Leonard L. Berry by
Material type: Text Text
Publication details: New York Free Press 1990
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 ZEI .

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Williamson Magor Library | International Management Institute New Delhi