Customer satisfaction research management a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

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Material type: Text

TextPublication details: Delhi Pearson Education (Singapore) Pte Ltd [ASQ ] 2005Description: xv, : 248p. ISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	International Management Institute New Delhi	658.8343 ALL (Browse shelf(Opens below))	Available	15498

Includes bibliographical references and index

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