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	1.		Breakthrough customer service best practices of leader in customer support edited by stanley A. Brown by Brown, Stanley A Material type: Text Publication details: Toronto John Wiley & Sons Canada ltd 1997 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 BRE. Place hold Save to lists Add to cart (remove)
	2.		Nortel Networks how innovation and vision created a network giant by MacDonald, Larry Material type: Text Publication details: Toronto John Wiley & Sons Canada Ltd 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 338.7621382 MAC . Place hold Save to lists Add to cart (remove)
	3.		Competitor targeting winning the battle for market and customer share by Gordon, Ian H Material type: Text Publication details: Ontario John Wiley & Sons Canada Ltd 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.835 GOR . Place hold Save to lists Add to cart (remove)
	4.		Performance driven CRM how to make your customer relationship management vision a reality Stanley A Brown and Moosha Gulycz by Brown, Stanley A Gulycz, Moosha Material type: Text Publication details: Ontario John Wiley & Sons Canada Ltd 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 BRO . Place hold Save to lists Add to cart (remove)

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