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1.
Customer satisfaction is worthless, customer loyalty is priceless how to make customers love you, keep them coming back, and tell everyone they know by
Material type: Text Text
Publication details: Austin Bard Press 1998
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8'12 GIT .

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2.
Nuts! Southwest Airlines crazy recipe for business and personal success Kevin Freiberg, Jackie Freiberg by
Material type: Text Text
Publication details: Austin Bard Press 1996
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 387.706573 FRE .

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Williamson Magor Library | International Management Institute New Delhi