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1.
Customer retention an intergrated process for keeping your best customers by
Material type: Text Text
Publication details: Milwau Kee ASQC Quality Press 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 LOW .

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2.
Untangling organizational gridlock Strategies for building a customers focus by
Material type: Text Text
Publication details: Wisconsin ASQC Quality Press 1993
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BEC .

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3.
Business process benchmarking finding and implementing best practices by
Material type: Text Text
Publication details: Wisconsin ASQC quality Press 1994
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 CAM .

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4.
Implementing ISO 14001 by
Material type: Text Text
Publication details: Milwaukee ASQC quality press 1997
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.408 BLO .

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5.
Improving your measurement of customer statisfaction a guide to creating,conducting,analyzing,and reporting customer satisfaction measurement programs by
Material type: Text Text
Publication details: Milwaukee ASQC quality press 1997
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 VAV .

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6.
Building your organization's TQM system the unified total quality model by
Material type: Text Text
Publication details: Milwaukee ASQC Quality Press 1997
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 BUR .

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7.
The Power of IT maximizing your technology Investments by
Material type: Text Text
Publication details: Mileaukee ASQC quality press 1996
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4038 BRA .

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8.
Integrating Reengineering with total Quality by
Material type: Text Text
Publication details: Milwaukee ASQC quality press 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 KEL .

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9.
A history of Managing for Quality the evolution, trends and future directions of managing for Quality J. M Juran by
Material type: Text Text
Publication details: Milwaukee ASQC quality press 1995
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 HIS.

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Williamson Magor Library | International Management Institute New Delhi