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	1.		Quality problem solving by Smith, Gerald F Material type: Text Publication details: Milwaukee ASQ Quality Press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 SMI . Place hold Save to lists Add to cart (remove)
	2.		Global cases in benchmarking best practices from organization around the world edited by Robert C. Camp by Camp, Robert C. Material type: Text Publication details: wisconsin ASQ Quality Press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 GLO (R). Place hold Save to lists Add to cart (remove)
	3.		Insights to performance excellence, 1998 an inside look at the 1998 Baldrige Award criteria by Blazey, Mark L Material type: Text Publication details: Milwankee ASQ Quality Press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.5'62'07973 BLA . Place hold Save to lists Add to cart (remove)
	4.		Online customer care applying today's technology to achieve world-class customer interaction by Cusack, Michael Material type: Text Publication details: Milwankee ASQ Quality Press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8'12 CUS . Place hold Save to lists Add to cart (remove)
	5.		Managing change practical strategies for competitive advantage by Tuominen, Kari Material type: Text Publication details: Milwankee ASQ Quality press 2000 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.406 TUO . Place hold Save to lists Add to cart (remove)
	6.		The six sigma journey from art to science a business novel by Walters, Larry Material type: Text Publication details: Milwaukee ASQ Quality Press 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 813.6 WAL . Place hold Save to lists Add to cart (remove)
	7.		Customer satisfaction measurement simplified a step-by-step guide for ISO 9001 2000 certification by Vavra, Terry G Material type: Text Publication details: Milwaukee ASQ Quality Press 2002 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 VAV . Place hold Save to lists Add to cart (remove)
	8.		Lean for service organizations and offices a holistic approach for achieving operational excellence and improvements by Sarkar, Debashis Material type: Text Publication details: Delhi ASQ quality press and Dorling Kindersley publishing Inc 2008 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 SAR . Place hold Save to lists Add to cart (remove)
	9.		Let's work smarter, not harder How to engage your entire organization in the execution of change by Caravatta, Michael Material type: Text Publication details: Wisconsin ASQ Quality Press 1998 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.406 CAR . Place hold Save to lists Add to cart (remove)
	10.	Image from Amazon.com	Critical shift the future of quality in organizational performance Lori L. Silverman with Annabeth L. Propst by Silverman, Lori L Propst, Annabeth L. Material type: Text Publication details: Milwaukee ASQ Quality Press 1999 Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.562 SIL . Place hold Save to lists Add to cart (remove)

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