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81.
Love thy customer creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers Rick Brinkman and Rick Kirschner by
Material type: Text Text
Publication details: New York New Delhi 2006
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 BRI .

82.
The next evolution of marketing connect with your customers by marketing with meaning by
Material type: Text Text
Publication details: New Delhi Tata Mcgraw-Hill education pvt ltd 2010
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 GIL .

83.
eMarketing strategies for the complex sale by
Material type: Text Text
Publication details: New Delhi McGraw Hill 2010
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.872 ALB .

84.
Employees first, customers second turing conventional management upside down by
Material type: Text Text
Publication details: Boston Harvard Business Press 2010
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.3152 NAY .

85.
Streetwise relationship marketing on the internet create one on one bonds with prospects and customers and keep them forever by
Material type: Text Text
Publication details: Massachusetts Adams Media corporation 2000
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.872 PAR .

86.
Effective customer care by
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Publication details: New Delhi Kogan Page 2010
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 WEL .

87.
The best of Gallup Management journal 2001-2007 edited by Geoffrey Brewer and Barb Sanford by
Material type: Text Text
Publication details: New York Gallup press 2007
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658 BES.

88.
Achive sales excellence the 7 customer rules for becoming the sales professional Howard Stevens, Theodore Kiinni by
Material type: Text Text
Publication details: Avon(Massachusetts) Platinum press 2009
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.804 STE , ...

89.
Unlieashing excellence the complete guide to ultimate customer service Dennis snow & Teri Yanovitch by
Edition: 2nd ed.  
Material type: Text Text
Publication details: New Delhi Wiley India pvt ltd 2010
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 SNO .

90.
Customer in the boardroom? crafting customer-bases business strategy by
Material type: Text Text
Publication details: New Delhi Sage Response 2012
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.4012 BIJ , ...

91.
Customer relationship management Urvashi Makkar & Harindar Kumar Makkar by
Material type: Text Text
Publication details: New Delhi Tata McGraw Hill 2012
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658.812 MAK , ...

92.
Uncommon service how to win by putting customers at the core of your business Frances Frei, Anne Morriss by
Material type: Text Text
Publication details: Boston Harvard Business Review Press 2012
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 FRC .

93.
Think like your customer a winning strategy to manimize sales by understanding how and why customers buy by
Material type: Text Text
Publication details: New Delhi Tata McGraw Hill education pvt ltd 2005
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8342 STI .

94.
The intention economy when customers take charge by
Material type: Text Text
Publication details: Boston Harvard Business Review press 2012
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8342 SEA .

95.
The behavioral advantage what the smartest, most successful companies do differently to win in the B2B Arena by
Material type: Text Text
Publication details: New Delhi BPI India pvt ltd 2012
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.0019 BAC .

96.
Harvard Business Review on increasing customer loyalty by
Material type: Text Text
Publication details: Boston Harvard Business Review Press 2011
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8343 HAR.

97.
The ultimate question 2.0 how net promoter companies thrive in a customer-Driven world Fred Reichheld with Rob Markey by
Material type: Text Text
Publication details: Boston Harvard Business Review Press 2011
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.872 REI .

98.
The hidden wealth of customers realizing the untapped value of your most important asset by
Material type: Text Text
Publication details: Boston Harvard Business Review Press 2012
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8342 LEE .

99.
The marketing manifesto by
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Publication details: London Kogan page 2013
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 HOO .

100.
X-Engineering the corporation reinventing your business in the digital age James Champy by
Material type: Text Text
Publication details: New York Warner Business Books 2002
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4063 CHA .

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