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61.
Public services management edited by Aidan Rose and Alan Lawton by
Material type: Text Text
Publication details: England Pearson education ltd 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 350.007 PUB.

62.
Financial markets and services by E. Gordon, K. Natarajan by
Material type: Text Text
Publication details: Mumbai Himalaya publishing house 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.1 GOR .

63.
Internet & internet applications for librarians by
Material type: Text Text
Publication details: New Delhi Ess Ess publications 2000
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 021.65 SEH , ...

64.
Information ecology mastering the information and knowledge environment Thomas H Davenport with Laurence Prusak by
Material type: Text Text
Publication details: New York Oxford University Press 1997
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4038 DAV .

65.
Vision of future library and information systems edited by T. Ashok Babu...[etal] by
Material type: Text Text
Publication details: New Delhi Viva books private ltd 2000
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 021.65 VIS.

66.
Compendium of orders for civil service employees by
Material type: Text Text
Publication details: New Delhi Nabhi's publications 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 351.12 COM.

67.
The internet bubble inside the over valued world of high-tech stocks-and what you need to know ot avoid the coming shakeout by Anthony B. Perkins and Micheal C Parkins by
Material type: Text Text
Publication details: New York Harpar Business 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 025.06332 PER .

68.
Interface between manufacturing and service by
Material type: Text Text
Publication details: Tokyo Asian productivity Organization(APO) 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 338.76 INT.

69.
Public services through private enterprise micro-privatisation for improved delivery by
Material type: Text Text
Publication details: New Delhi Vistaar Publications 2000
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 351.87 HAR .

70.
Commercial bank management by
Edition: 4th ed. 
Material type: Text Text
Publication details: Boston Irwin McGraw-Hill 1999
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 332.12068 ROS , ...

71.
Breakthrough customer service best practices of leader in customer support edited by stanley A. Brown by
Material type: Text Text
Publication details: Toronto John Wiley & Sons Canada ltd 1997
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.812 BRE.

72.
Services management and operations by Cengiz Haksever...[etal] by
Edition: 2nd ed 
Material type: Text Text
Publication details: New Jersey Prentice-Hall inc 2000
Availability: Items available for loan: International Management Institute New Delhi (2)Call number: 658 SER, ...

73.
World trade organization and India's trade policy in service by
Material type: Text Text
Publication details: New Delhi Vikas publishing House pvt ltd 2000
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 382.92 MUK .

74.
Networth shaping markets when customers make the rules by John Hagel, Marc Singer by
Material type: Text Text
Publication details: Boston Harvard Business school press 1999
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 HAG .

75.
Shared services mining for corporate gold Barbara Quinn, Robert Cooke, Andrew Kris by
Material type: Text Text
Publication details: Harlow Prentice Hall 2000
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.4 QUI .

76.
Financial services by
Material type: Text Text
Publication details: New Delhi Tata Mcgraw-Hill 1997
Availability: Items available for loan: International Management Institute New Delhi (3)Call number: 332.10954 KHA , ...

77.
Measuring and managing operational risks in financial institutions tools, techniques and other resources by
Material type: Text Text
Publication details: Singapore John Wiley & sons 2001
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 332.10681 MAR(Ref.) .

78.
Supply chain management strategy, planning and operation Sunil Chopra, Peter Meindl by
Material type: Text Text
Publication details: New Jersey Prentice-Hall 2001
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.7 CHO .

79.
Services marketing Integrating customer focus across the firm Valarie A Zeithaml, Mary Jo Bitner by
Edition: 2nd ed. 
Material type: Text Text
Publication details: New Delhi Tata McGraw-Hill 2000
Availability: Items available for loan: International Management Institute New Delhi (5)Call number: 658.8 ZEI , ...

80.
Market leadership strategies for service companies creating growth, profits and coustomer loyalty Craig Terrill and arthur Middle brooks by
Material type: Text Text
Publication details: Illinois NTC Business books 2001
Availability: Items available for loan: International Management Institute New Delhi (1)Call number: 658.8 TER .

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